Delete your data
You can ask Axis Fuel, operated by HOET ENTERPRISES, to delete the personal data we hold about you. This page explains how. It applies to customers, riders, station staff and anyone who signed up on this website.
1. Send your request
Email dake@velonsecure.xyz with the subject Delete my data. Include the WhatsApp number you use with Axis Fuel and whether you are a customer, rider, station staff member or website sign up.
2. Confirm the number is yours
We reply by email and ask you to send a short WhatsApp message to Axis Fuel from that number. We check that a message arrived from the number before we delete anything, so nobody can delete someone else's data. If you no longer have the number, tell us in your email and we will agree another way to confirm it is you.
3. What we delete
- Your saved addresses, including pins, labels, house details and directions.
- Your conversation state, WhatsApp session record and message log entries.
- Your price alerts.
- Your website sign up, if you made one.
- Your name and profile details, except where they appear in records we must keep.
4. What we keep, and why
The law requires us to keep financial records. For orders, payments, wallet transactions and rider or station earnings we keep amounts, dates, references and status, and remove delivery address details and notes where they are not needed for those records. If your wallet still has a balance, say so in your email so we can settle it with you first.
Server logs held by our hosting provider are deleted when its log retention period ends. Messages already on your phone and in WhatsApp are controlled by you and by Meta, not by us.
5. When it is done
We email you to confirm when your data has been deleted. Read our privacy notice for everything we collect and why.